Best Answer Wolly Xu , 24 October 2014 - 10:08 AM
You can try to reset the box. Use a slim stick to press the reset button at the back of box, then hold the stick and plugin the power until the screen appears the pictures says being restored to factory settings.
According to our developer, during the process of power on the box, if the menu button is pressed, then the box will go to 'Safe Mode'.
Hope this can help you.
If the Box still cannot be used after the try, we will replace a new one for you.Go to the full post