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How to: Send us your log reports for VMC and VidOn XBMC


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#1 Wolly Xu

Wolly Xu

    Administrator

  • Administrators
  • 1792 posts

  • Devices:VidOn Box
  • VidOn XBMC:v 15.2.2, v 14.2.1
  • VMC:v 0.0.1.9
  • SDK:v 1.4

Posted 25 March 2014 - 03:25 AM

You might encounter some problems when you´re using our VMC or VidOn XBMC, sorry for the inconvenience but we really need your feedback to make the product better. So we beg your pardon and please send your log to help us pinpoint the problem exactly when any problem occurs.
  • How to send log of VMC

Please entre the VMC setting panel, and click on the icon ¨Feedback¨,

Attached File  vmc发送log2.png   42.9KB   1 downloads

you will pop up a dialog box of Feedback as shown below. And with a simple click on the button ¨Send¨ you can send us the log.

Attached File  vmc发送log.png   39.59KB   1 downloads

Note: Please fill in your VidOn.me Account and email address effective, thus we can analyze the problem accordingly.


2. How to send log of VidOn XBMC
 

You can open VidOn XBMC setting panel from ¨System – Settings¨ as shown below,

Attached File  QQ图片20141020154000.jpg   54.25KB   1 downloads

then choose the option ¨ Debugging – Send Log to VidOn XBMC¨.

Attached File  vidon xbmc 发送log.png   313.44KB   1 downloads

Entering the dialog box of Send Log to VidOn XBMC, please fill in your Forum ID(which is equal to your VidOn Account) and email address effective before clicking on the button ¨Send¨.

Attached File  vidon xbmc 发送log2.png   328.82KB   1 downloads


Thank you for all your help and patience.

Edited by SeeMoreDigital, 22 January 2015 - 09:16 AM.





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